Frequently asked questions

Project timelines vary based on scope and complexity. A typical engagement includes:

• Discovery: 2-4 weeks
• Design: 4-8 weeks
• Development: 8-16 weeks
• Testing & Launch: 2-4 weeks

We'll provide a detailed project plan during the discovery phase.

Yes. We help organizations integrate with major EHR platforms including Epic, Cerner, Athena, and others. During discovery, we assess your current systems, data flows, and integration needs to build an interoperability roadmap that fits your constraints and budget.

Security and privacy are built into every project. We follow HIPAA-compliant practices including:

• End-to-end encryption for data in transit and at rest
• Role-based access controls and audit logging
• Regular security audits and penetration testing
• Privacy-by-design principles in every component
• Business Associate Agreements (BAAs) for all work with protected health information

We do not request or store protected health information (PHI) through public contact forms.

Accessibility is not an add-on—it's core to how we design and build. Every project includes:

• User research with disabled participants
• WCAG 2.1 AA compliance by default
• Assistive technology testing (screen readers, voice control, switches)
• Semantic HTML and proper ARIA implementation
• Plain language and clear content design
• Inclusive color choices and sufficient contrast

Yes. We help organizations plan and execute data migrations across systems. Our process includes:

• Data audit and inventory
• Mapping between source and target systems
• Validation and quality assurance
• Pilot testing before full migration
• Rollback planning and contingency

We work closely with your IT team to minimize disruption and ensure data integrity.

You do. All content, code, and systems we build are owned by your organization. We provide:

• Documentation and training for your team
• Transition support and knowledge transfer
• Recommendations for ongoing maintenance and hosting
• Optional ongoing support and improvement services

You're never locked in. We build systems your team can maintain and evolve.

Post-launch, we offer optional support services including:

• Monitoring and performance optimization
• Bug fixes and security updates
• User feedback collection and iteration
• Content updates and management
• Accessibility audits and improvement roadmaps

Support terms and pricing are customized to your organization's needs.

User research is central to every project. We conduct:

• Interviews with patients, care team members, and stakeholders
• Usability testing of prototypes and designs
• Testing with users of different abilities (including those with disabilities)
• Feedback collection after launch for continuous improvement

We'll work with you to recruit diverse participants who represent your actual users.

We're technology-agnostic and choose tools based on your needs, existing systems, and long-term sustainability. Common choices include:

• Frontend: React, Vue, or plain JavaScript depending on needs
• Backend: Node.js, Python, or Java based on your infrastructure
• Databases: PostgreSQL, MySQL, or managed cloud solutions
• Cloud: AWS, Azure, or on-premises based on your requirements

We prioritize maintainability, security, and vendor independence.

Pricing is customized based on project scope, timeline, and team size. We offer:

• Fixed-price engagements for well-scoped projects
• Time-and-materials for exploratory or evolving work
• Retainer arrangements for ongoing support and improvements

We'll provide a clear proposal and budget during discovery. Contact us for a conversation about your specific needs and constraints.

Absolutely. We work well with existing vendors, IT departments, and consultants. We:

• Coordinate with your infrastructure and security teams
• Integrate with existing systems and processes
• Hand off code and knowledge to your development team
• Support migrations from other consultants or platforms

Collaboration and knowledge transfer are central to how we work.