Privacy Policy

1. Introduction

Morrowline Health Systems ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. By accessing and using Morrowline Health Systems, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

We collect information in two primary ways:

2.1 Information You Provide Directly

• Contact Forms: When you submit contact forms, support requests, or inquiries, we collect your name, email address, organization, phone number (if provided), and message content.
• Account Registration: If you create an account to access our services, we collect account credentials, contact information, and organization details.
• Communications: We collect information from emails, phone calls, video calls, and other communications with our team.

2.2 Information Collected Automatically

• Website Analytics: We use Google Analytics and similar tools to track usage patterns, page views, session duration, and referral sources.
• Technical Information: We collect your IP address, browser type, operating system, and device information.
• Cookies: We use cookies and similar tracking technologies to remember preferences and improve your experience.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Deliver services you have requested
• Send educational content and updates about our services
• Improve our website, services, and user experience
• Analyze usage trends and measure marketing effectiveness
• Comply with legal obligations and enforce our agreements
• Prevent fraud and protect against security threats

4. Important Note Regarding Protected Health Information (PHI)

Morrowline Health Systems does NOT collect, store, or request protected health information through public website forms or contact channels.

If you are a healthcare organization or health plan working with us on a project that involves patient health information, such information is handled separately under a Business Associate Agreement (BAA) with appropriate security and privacy protections compliant with HIPAA, state privacy laws, and other applicable regulations.

Please do not include any health information, insurance details, or patient identifiers in contact forms or public communications. If you need to share sensitive health information, contact us directly at +13466949170 or hello@morrowlinehealth.com to arrange a secure communication channel.

5. Information Sharing and Disclosure

We do not sell, rent, or lease your personal information to third parties. We may share information in the following circumstances:

• Service Providers: We share information with vendors who assist with email delivery, web hosting, analytics, and customer support on a need-to-know basis.
• Legal Requirements: We may disclose information if required by law, court order, or regulatory authority.
• Business Transfers: If Morrowline is acquired or merged, your information may be transferred as part of that transaction.
• Consent: We share information with your explicit consent.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information against unauthorized access, alteration, and destruction. Our security measures include:

• HTTPS encryption for website communication
• Secure password storage and access controls
• Regular security audits and vulnerability testing
• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis

However, no security system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Retention of Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. The retention period may vary depending on the nature of the information and the context of its collection.

If you request deletion of your information, we will honor that request within a reasonable timeframe, except where retention is required by law or necessary for legitimate business purposes.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You have the right to access and receive a copy of your personal information.
• Correction: You may request correction of inaccurate information.
• Deletion: You may request deletion of your information subject to legal requirements.
• Opt-Out: You may opt out of marketing communications at any time.

To exercise these rights, please contact us at hello@morrowlinehealth.com.

9. Cookies and Tracking Technologies

We use cookies to store your preferences, remember login information, and understand how you use our website. Most browsers allow you to control cookies through your settings. You can delete cookies and set your browser to refuse new cookies, though this may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to Morrowline Health Systems. We are not responsible for the privacy practices of linked websites. We encourage you to review the privacy policies of any third-party sites before providing your information.

11. Children's Privacy

Morrowline Health Systems is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

12. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have data protection laws different from those of your country. By using Morrowline Health Systems, you consent to such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the revised Privacy Policy on our website and updating the effective date. Your continued use of Morrowline Health Systems after such changes constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Morrowline Health Systems
27 Woodpecker Way Thrapston KETTERING - NN14 4RZ United Kingdom (GB)
+13466949170
hello@morrowlinehealth.com